# Repon

> Repon is a developer and integrator focused on AI-driven process improvement for modern enterprises. Based in Aachen, Germany, Repon builds platforms and products for organizations including Deutsche Telekom, BSH, Shell, and rheingold Institut — pragmatic, production-ready, and built for real business impact.

## About

Repon was founded in 2016 in Munich, Germany. The team of ~10 engineers, data scientists, and automation specialists builds AI systems that handle structured and unstructured enterprise data (customer messages, documents, media files, operational metrics) in production at scale. Repon takes a human-centered approach to automation, prioritizing clarity, reliability, and measurable outcomes.

- CEOs: Florian Krebs and Ralf Jansen
- Location: Adlerberg 1, 52066 Aachen, Germany
- Contact: info@repon.io | +49 241 980 941 50
- Careers: careers@repon.io

## Docs

- [Home](https://repon.io/): AI-driven process improvement — hero page with experience overview, track record, and client logos
- [Solutions](https://repon.io/solutions/): Overview of all experience areas with proven engagement methodology
- [Customer Service Automation](https://repon.io/solutions/customer-service/): AI systems processing millions of customer messages per year across languages, channels, and 50+ countries — classification, routing, response drafting, full automation
- [Document Workflows](https://repon.io/solutions/document-workflows/): Pipelines for data extraction, document classification, approval routing, and compliance checking at enterprise scale
- [Realtime Analysis](https://repon.io/solutions/realtime-analysis/): Custom analytics platforms — dashboards, alerting systems, search indexes, and predictive models for operational decision-making
- [AI Avatars & Knowledge Systems](https://repon.io/solutions/ai-avatars/): Conversational AI with personality, memory, and psychological consistency — co-developed with rheingold Institut as the rheingold Avatar Suite (avatar-suite.com)
- [AI Assistants & Intelligent Agents](https://repon.io/solutions/ai-assistants/): Specialized AI agents for distributed organizations — partner enablement, knowledge-grounded assistance, agentic workflows at scale
- [Marketing Automation](https://repon.io/solutions/marketing-automation/): AI-driven design and content approval, brand guideline assistants, and asset generation for marketing teams
- [Platform](https://repon.io/platform/): The proven technical foundation — 200+ processors/connectors, LLMs/SLMs, ML, agentic frameworks, flow orchestration, monitoring — deployed on Kubernetes, OpenShift, cloud, on-premise, or hybrid
- [Case Studies](https://repon.io/case-studies/): Real projects and production systems
- [BSH Hausgeraete](https://repon.io/case-studies/bsh/): AI-powered message processing system for a global manufacturer — millions of customer inquiries across 30+ countries, multi-language classification and routing
- [Deutsche Telekom](https://repon.io/case-studies/telekom/): Central brand approval platform (BRAND DIALOG) — one-stop platform for marketing material submission, AI-driven brand compliance review, collaborative approval workflows, and Magenta Colorfix
- [rheingold Institut](https://repon.io/case-studies/rheingold-avatar-suite/): Co-developed commercially launched AI avatar platform — depth psychology research transformed into interactive avatars, 9 languages, nominated for German Market Research Innovation Award 2025
- [About](https://repon.io/about/): Company background, principles (clarity over complexity, prototypes over presentations, people over processes, outcomes over outputs), team, and engagement methodology
- [Careers](https://repon.io/careers/): Open positions including Frontend Developer, ML Engineer, PM/Key-Account Manager, and Office Assistant — small team, ownership culture, AI-native workflow
- [Contact](https://repon.io/contact/): Email, phone, office address, contact form, and FAQ
- [Privacy Policy](https://repon.io/privacy/): GDPR-compliant privacy policy covering server logs, Google Analytics (consent-based), contact form data, and cookies

## Core Capabilities

- Customer service automation (classification, routing, response drafting, multi-language)
- Document workflow automation (extraction, classification, approval, compliance)
- Realtime analytics (dashboards, alerting, search, predictive models)
- AI avatars and conversational knowledge systems
- AI assistants and intelligent agents (RAG, agentic architectures, tool use)
- Marketing automation (brand compliance, content approval, asset generation)
- 200+ pre-built processors and connectors
- Large and small language models (LLMs/SLMs) across 9+ languages
- Agentic systems with human-in-the-loop checkpoints
- Flow orchestration with persistent state management
- Real-time monitoring, dashboards, and audit trails

## Technology Stack

- Infrastructure: Kubernetes, OpenShift, Docker
- Data Processing: Apache Kafka, Elasticsearch, custom ETL
- AI/ML: LLMs, SLMs, classification engines, transformer architectures
- Agentic: Autonomous agents, tool use, knowledge retrieval, human-in-the-loop
- Conversational: Multi-turn dialogue, memory systems, MCP support
- Integration: REST APIs, SMTP/Exchange, JIRA, Salesforce, SAP
- Security: OAuth 2.0, RBAC, TLS, on-premise deployment, GDPR compliance
- Monitoring: Prometheus, Grafana, custom dashboards

## Clients

Telekom, BSH, Shell, rheingold Institut, Deutsche Vermogensberatung, FCA, Raisin, TeamBank, Delivery Hero, NAS, CUPRA, BVR

## Engagement Approach

1. Understand: Analyze data, workflows, and pain points
2. Prototype: Build a working solution on the Repon platform
3. Validate: Test with the client team under realistic conditions
4. Deploy: Go to production with full monitoring
5. Improve: Models refine, automation rates grow, edge cases get handled